“The message has to come from the line, not from the centre”. We were asked to design a program that would be delivered by line managers who were to be equipped to run it themselves.

Enthusiastic and Inspired Our challenge was to energise and inspire the managers who were to deliver the training to their people. We had to give them engaging yet simple materials that they could use with minimal training. The managers had to feel enthusiastic at the prospect of training their teams and confident that they could make the training package work for them.

Consistent yet flexible Staff included truck drivers, scientists, engineers, energy traders and a large group of call centre personnel. While the message needed to be consistent, the context within which it was presented needed to translate to this wide variety of job types. The session design and the materials had to provide this flexibility.

Written feedback from a Divisional General Manager

International roll-out In this case the client, an international telecommunications organisation, had a ‘Bullying and Harassment Prevention’ program that had been created in the UK. Our assignment was to adapt it and roll it out in the Asia Pacific region – where there are varying legislative requirements and different cultural sensitivities.

Get people talking We reshaped the program so that staff had the confidence and skills to ‘discuss the undiscussable’. The program met the demands of being realistic and giving people practical tools that would help them make a difference.